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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gevanny Hernandez

October 1, 2024

5  out of  5
rating by Gevanny Hernandez
"Great service and patient support"
We responded:
"Thank you, Gevanny, for your kind words! I'm happy you found our service and support to be great and patient. Your satisfaction is our priority, and we're here for any future needs or questions you may have. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Lavettia Yancey

September 26, 2024

5  out of  5
rating by Lavettia Yancey
"The staff was very friendly and helpful."
We responded:
"Lavettia, Thank you for your wonderful review! I'm happy to know that our staff was friendly and helpful during your visit. We always strive to provide the best service possible and your feedback means a lot to us. If you need any further assistance, feel free to reach out anytime. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Yoshunnah Woods

September 26, 2024

5  out of  5
rating by Yoshunnah Woods
"I have been with State Farm for over 5 yrs and whenever something comes up pertaining to my car they come through for me. My claims are resolved quickly. I'm a happy customer."
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Ronald R. Roth

September 18, 2024

5  out of  5
rating by Ronald R. Roth
"Our State Farm agent rocks! Ever time we need a hard to find or get document, they are there and ready for us. Very timely too!"
We responded:
"Ronald, thank you for your fantastic review! I'm happy to know that our team has been able to provide you with the documents you need promptly. We always strive to be ready and available for our clients. If you need any further assistance, don't hesitate to reach out. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Reagan Hanish

August 29, 2024

5  out of  5
rating by Reagan Hanish
"I wanted to leave a review for Maria Lubag. She has been so incredible to work with and really is a true professional in the insurance industry. I have done everything from personal to my business insurance with her, and she has always ensured that I got the coverage needed and in a timely fashion. Highly recommend working with Maria! You will be extremely happy with her service."
We responded:
"Reagan, thank you for your kind words about Maria. I'm glad to hear that she has been incredible to work with and has provided you with professional service for both your personal and business insurance needs. Your recommendation means a lot to us. If you need any further assistance, please don't hesitate to reach out. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Jwood

August 16, 2024

5  out of  5
rating by Jwood
"Kendall provided outstanding support in securing an excellent deal on my vehicle insurance and also assisted me in enrolling in life insurance. Her professionalism and expertise made the entire process smooth and efficient!!"
We responded:
"Hey Jwood, Thanks for the awesome review! I'm glad Kendall could help you secure a great deal on your auto insurance and assist with your life insurance enrollment. Her professionalism and expertise are truly valued here. If you need any further assistance, feel free to reach out. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Rebecca Stora

August 13, 2024

5  out of  5
rating by Rebecca Stora
"Cody Wheeler’s staff made relocation and issuance of insurance beyond easy! They helped this busy momma get all her “i’s” dotted, and “t’s” crossed in under 20 minutes! They even helped me navigate new drivers! If you need quotes and assistance, do not hesitate to call! It will be the best decision you have made all day!"
We responded:
"Hey Rebecca, Thanks a bunch for the awesome review! I'm so glad our team could make your relocation and insurance process smooth and quick. Helping busy moms like you is what we strive for! Navigating new drivers can be tricky, so I'm happy we could assist with that too. If you ever need more quotes or assistance, we're here for you! - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Brianne Burke

August 2, 2024

5  out of  5
rating by Brianne Burke
"Very pleased with our experience!"
We responded:
"Hey Brianne, I'm so glad you had a great experience with us! Thanks for sharing your feedback! If you ever need anything else, we're here for you. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Margaret Whitted

July 23, 2024

5  out of  5
rating by Margaret Whitted
"Cody and Brittney are extremely responsive. We were able to get a new policy quickly which allowed our owner to pick up her new car. We are very happy with the service we have received."
We responded:
"Hey Margaret! Thanks so much for your awesome review! I'm glad Brittney and our office could help you get a new policy quickly so your owner could pick up her new car. We're happy you're satisfied with our service! If you need anything else, feel free to reach out. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Kimberly Kirksey

July 19, 2024

5  out of  5
rating by Kimberly Kirksey
"Brittany went above and beyond multi tasking the day before 4th of July to ensure i had what i needed for my new car. Exceptional customer service:)"
We responded:
"Kimberly, we are grateful for your positive rating! Brittney is a wonderful team member, and we are pleased that she provided exceptional customer service and went above and beyond to help you with your new car, especially right before the 4th of July! Your kind feedback is greatly appreciated, our team is always here to assist you with any future coverage needs! - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Trapper Haskins

May 23, 2024

1  out of  5
rating by Trapper Haskins
"Pitiful customer service. Expect to wait hours or even days for a return phone call. My daughter was in a minor car accident. Cody immediately dropped her from our family plan and had his secretary send an email to inform us. After years and years of paying into a plan we didn’t even get the courtesy of a conversation. Cody is very good at collecting money. Caring for customers? Not so much."
We responded:
"We're truly sorry for your experience and understand your frustration. The decision to drop the policy was based on the recent claim. Please note that I do not have the authority to drop policies. Your feedback is invaluable, and we're committed to addressing these issues to improve our services. If you'd like to discuss this further, please don't hesitate to reach out to us directly."
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Phaninath Potharaju

March 30, 2024

5  out of  5
rating by Phaninath Potharaju
"Very responsive staff. I've been with them for over 5 years now and thoroughly enjoy their service and support."
We responded:
"Thank you, Phaninath, for your kind words! We are delighted to hear that you have enjoyed our service and support for over 5 years. Our team is pleased to have provided you with excellent assistance, and we look forward to continuing to meet your insurance needs in the future. Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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Andrea Grignon

March 21, 2024

5  out of  5
rating by Andrea Grignon
"I spoke with Mitchell and from the moment we began our conversation he was attentive and helpful. He was able to provide me exactly what I needed AND for a better rate than Progressive. Very happy I called and it was super easy to set up. Thank you so much!! =)"
We responded:
"Andrea, thank you for sharing your positive experience with Mitchell and our team! We are thrilled to hear that Mitchell was attentive, helpful, and able to provide you with the insurance coverage you needed at a better rate than your previous insurance company. We appreciate your kind words and look forward to continuing to provide you with excellent service. - Cody Wheeler - State Farm Insurance Agent, Franklin, TN"
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ashley vaughn

February 26, 2024

5  out of  5
rating by ashley vaughn
"Maria was very helpful and worked with my hectic work schedule! She is the best!"
We responded:
"Ashley, thank you for the positive review. Maria is a fantastic part of the team and we are so glad to hear she was able to help you with your insurance needs."
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Tri-Star Appliance Repair

January 19, 2024

5  out of  5
rating by Tri-Star Appliance Repair
"Cody was great to deal with. Fast response and honest. Highly recommend!"
We responded:
"It was a pleasure working with you. I'm glad we could help discover a great insurance plan to fit your needs. Reach out to us at any time if you ever need anything!"
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James Edward

November 23, 2023

5  out of  5
rating by James Edward
"My wife and I had been paying more for less coverage from another company. Maria explained the differences and we decided to change. We now have more coverage for less money. That's a win-win for us. Thank you for exceptional service."
We responded:
"James, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Maria was able to do just that for you! We appreciate you putting your trust in our office to help protect what matters most."
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Belle Chappel

November 18, 2023

5  out of  5
rating by Belle Chappel
"Maria Lubag is amazing! I have renters insurance with her. She is so kind and takes her time with clients to make sure they are getting what they need. Highly recommend requesting Maria."
We responded:
"Belle, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Maria cares a lot about our customers."
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Ashley Williams

November 16, 2023

5  out of  5
rating by Ashley Williams
"Maria Lubag knew all the answers to the mountain of questions about Insurance. So thankful she gave me insight on car insurance. Great service !"
We responded:
"Ashley, thank you for taking the time out of your day to leave us a review! We love hearing about how Maria provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Sarah Wilson

November 16, 2023

5  out of  5
rating by Sarah Wilson
"My experience with Maria Lubag was exceptional, she was so attentive and genuine. Highly recommend!"
We responded:
"It was great working with you, Sarah. We are grateful for Maria's help in meeting your insurance needs."
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Margaret Mahoney

November 16, 2023

5  out of  5
rating by Margaret Mahoney
"Highly recommend! Maria Lubag was so helpful in answering all the questions I had, and she went above & beyond to make sure I had all the info I needed!"
We responded:
"Margaret, your five-star rating is sincerely appreciated! Maria has proven to be an outstanding asset to our team, and we're delighted that she could assist you with your insurance needs."
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Ace Carney

November 16, 2023

5  out of  5
rating by Ace Carney
"Maria Lubag was so helpful and personable. She was very knowledgeable in the field and could answer all my questions with ease!"
We responded:
"Ace, your five-star rating is genuinely appreciated! Maria's contributions to our team have been outstanding, and we're thrilled that she could assist with your insurance needs."
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Izzy Sampson

November 9, 2023

5  out of  5
rating by Izzy Sampson
"Maria helped me in my process when I moved from Iowa to Tennessee with getting my insurance transferred and was extremely informative! Very happy with my business with State Farm and for Maria’s assistance."
We responded:
"Hi, Izzy! Thank you for the recognition for Maria! She is a valuable part of the team and we value how much she cares about all our customers. Thank you for giving us the chance to help you with your policies. And… thank you for being the BEST part of our State Farm family!!"
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Jayla Jakira

October 26, 2023

5  out of  5
rating by Jayla Jakira
"I’ve been with State Farm for almost a year now! I love them! They were able to beat the prices of other places and keep me up to date with new changes. I love how convenient their mobile app is and the response and call back times are unbeatable! Recently, I spoke to Lisa, from the Franklin location! She was AMAZING! Everyone needs a Lisa in their lives! She informed me of a new/better policy for my life insurance! She caught the new change on her end, while taking care of something else I had going on! The care and the response is amazing. Cody is also amazing! He was so good to me when I joined and he explained everything thoroughly! I recommend them more than any other place! Great job you guys!!"
We responded:
"Thank you, Jayla, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Lisa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
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Luke Chevalier

October 20, 2023

5  out of  5
rating by Luke Chevalier
"Mitchell was fantastic. He was very responsive and emailing back-and-forth with me to get me quotes for renters and auto. Would highly recommend using him and they’re firm."
We responded:
"Hi Luke! Thank you for the amazing review. Mitchell is a great asset to our agency and we are so glad to hear that he provided wonderful service."
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gab photography

August 30, 2023

5  out of  5
rating by gab photography
"Mitchell Turner at the Cody Wheeler State Farm branch was a joy to work with! He is my go to guy and would highly recommend to anyone looking for new insurance!!"
We responded:
"Thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Mitchell cares a lot about our customers."